Please read these General Terms and Conditions carefully before using the hugyourlife.eu website for the purpose of purchasing products advertised on it or obtaining information about a particular product. If you decide to purchase our products through an online purchase (web shop) or you have visited this website to obtain information about a particular product, it is considered that you agree to these General Terms, otherwise Luminus Mod d.o.o. is relieved of all responsibility. If you do not agree with these General Terms and Conditions then do not use this website for the purpose of purchasing products or obtaining information about them.
Websites also contain documents, data, information and links to other Internet sites created by third parties which will, to the extent necessary and possible, be marked as such. Luminus Mod d.o.o. has no control over the documents, data, information or other Internet sites and completely disclaims any responsibility for the accuracy, completeness and availability of content on Internet sites created by third parties. Luminus Mod d.o.o. disclaims any responsibility for any content displayed on such third party sites, as well as for any products or services acquired through third parties. Such third parties shall not be deemed to be in any way affiliated with Luminus Mod d.o.o. due to the existence of a link to the website. By using the content of this website, the user accepts all risks arising from the use of the website and agrees to use the content of the website exclusively for personal use and at his own risk.
Luminus Mod d.o.o. is not responsible for any content that a user, subscriber, or unauthorized user may post on this website. Any content posted that is or may be considered inappropriate may be removed at any time by Luminus Mod d.o.o.
Luminus Mod d.o.o. reserves the right to change, adapt, modify, delete or remove any content it deems inappropriate.
TERMS OF SALE
These terms of sale define the procedure for ordering, payment, delivery and reclamation of goods offered on the website hugyourlife.eu. The Supplier (Seller) of the products offered on the website hugyourlife.eu is Luminus Mod d.o.o, and the Buyer of the goods is the visitor of the website hugyourlife.eu who selects at least one product, fills in the electronic order form and sends it to the Seller.
The buyer must be of legal age and a commercially competent person. The contract may be concluded in the name of the minor and the completely incapable person by their legal representatives or guardians, and partially business persons may conclude the contract only with the consent of their legal representative or guardian. The Seller shall not be liable for any act contrary to this provision.
By accepting the terms of sale, the Buyer declares that all information provided about himself is true and complete, that he is capable of doing business and that there are no known obstacles to ordering and buying products from the Seller, i.e. to buy through an electronic point of sale – web shop.
PRODUCTS OR SERVICES
Luminus Mod d.o.o. will endeavor to ensure the maximum accuracy of the information and data contained on this website. Product images are illustrative and we do not guarantee that the image fully corresponds to the product itself. We are not responsible for possible unintentional errors in the product description. Differences between the actual product and the one described on this site are possible if the manufacturer changes any of the characteristics or composition of the product. All descriptions are checked in detail and regularly.
Product prices are expressed in Croatian Kuna (“Kn”) and include value added tax. The seller may specify certain discounts on purchases through the webshop that may relate to a specific period of time. Featured prices are valid for all payment methods. The seller is authorized to change prices without prior notice. Also, the Seller is authorized to determine the discount, daily or weekly promotions, promotions for an individual product, group of products and / or for all products without prior notice at any time.
Payment is always made in Croatian kuna. The possible display of prices in Euros on the web shop is for customer reference only. With the possibility of payment by PayPal, payment is made in Euros, while the bill is in HRK. PayPal performs point-of-sale currency conversion (EUR, USD, etc.) into HRK in accordance with its own exchange rate list. You can find more detailed information on the PayPal website, through which you can also contact them in case of difficulties related to the PayPal account.
You can order and buy as a Guest or as a Registered User. The product is considered ordered when the customer goes through the entire ordering process. Products are ordered electronically via the website hugyourlife.eu. Ordering products is possible 24 hours a day, 7 days a week. Orders are processed on Monday-Friday from 08.00 to 16.00. The buyer of the product will be notified by e-mail about the completed order.
The prices displayed on the pages next to each product are valid for all forms of payment and are expressed with VAT already included.
Select the desired item. For more information about the selected item, click on its image or text, after which you will be redirected to a page with more information about the product. By clicking on the “Add to cart” icon, the selected product is saved in the shopping cart, after which you can buy it by selecting “Payment”. Or you can select the “Continue shopping” option, then select the next item from the offers and save it to the cart again. In the basket you have an overview of all the items you have chosen so far, price and quantity. You can change the quantity of an individual item by entering the desired quantities in the “Quantity” field. If you want to remove a specific item, click the “x” mark to the left of the product image. Once you have completed the selection of the desired items, you have decided to make a purchase, at the bottom of the screen press “Go to payment”. Access the order calculation where you need to enter personal data at the address you want to deliver to the purchased goods. The delivery amount of the payment choice selection will also be displayed. You have the option to pay by bank transfer (bank transfer / e-banking), PayPal or cash on delivery (when picking up the shipment).
If the seller for any reason is unable to deliver all ordered items, the products will be delivered at the time of arrival of new stock, and within or / or inability to deliver the rest will contact the buyer by phone or in writing via email. The buyer can accept or cancel the delivery of the remaining items. If the Buyer decides to cancel the remaining parts of the order, and has already made the payment, the Seller will refund the money no later than 7 working days from the closed cancellation decisions until payment to the Buyer’s account.
The order is considered closed at the moment when the Customer completes the order electronically and the number of orders is displayed on the screen as well as the notification of the successfully closed order. You will receive an order confirmation notification at the email address entered in the electronic form.
If you do not receive the order confirmation notification, it is suggested to check:
- Whether the message ended up in your Junk / Spam folder
- Is your mailbox full
- Are the items in the cart after logging in to our site and if not in that case please repeat the ordering process
Or please call the info phone 01 / 2984-432 (Mon-Fri 8.00-16.00) or send an email.
All prices are expressed in Croatian national currency, Croatian kuna (Kn), including VAT. In case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price.
We sometimes give coupons for discounts and promotions to our newsletter subscribers and Facebook friends.
A coupon consists of a single word or string of characters. A coupon consists of a single word or string of characters. To calculate the discount, you need to enter the correct text and / or characters on the coupon, confirm it – and the discount will be calculated automatically. The coupon entry field is located in the “Cart” at the bottom of the “Do you have a discount code?”. Then click on “Apply Coupon”.
Coupons may be limited in duration and number of uses. Also discounts can only be applied to one product, to a limited selection of products or action. All discount rules will be clearly indicated when sending the coupon. Coupons per item are only valid if the item is not on a specific promotion. The coupon that refers to the discount on the cart is valid only if the cart does not contain an item that is already on sale. Coupons cannot be combined with each other, i.e. discounts do not add up.
LOYALTY PROGRAM – HUG LOYALTY CUSTOMER
How to become a HUG LOYALTY CUSTOMER? It is necessary to subscribe to the Newsletter and already with your first order you get a discount on all products in our web shop. With your first order, you get a discount on all products in our web shop. With the second order you get a bigger discount, with the third order, you get the biggest discount, which also becomes a permanent discount! With the second order you get a bigger discount than with the first order. With the third order, you get the biggest discount, which also becomes a permanent discount. This makes you a HUG LOYALTY CUSTOMER. There is no time limit for the loyalty program.
Discounts on all products:
- 5% on your first order
- 10% on your second order
- 15% for your third and all other orders
PAYMENT FOR GOODS
The buyer must pay for the ordered products with possible delivery costs to Luminus Mod d.o.o. the following payment method:
PayPal is one of the most popular alternatives to credit card payments in the world. It is a service that offers e-money, i.e. real online cash with which you can do the same thing in the virtual world that money from a wallet is used for in the physical places. PayPal allows the user not to leave their credit card or bank account number when paying in the web store, thus further protecting the privacy of their data. PayPal is not a bank, but it operates very similarly. The user must open a personal PayPal account to which he can deposit money directly from his bank account or credit card. You can transfer the exact amount you want to spend on a purchase to that account. Find out more at www.paypal.com.
The purchase contract is concluded at the time of receipt of payment.
POSTAGE AND SHIPMENT
Delivery is made via the courier service GLS or Overseas Express and is available on the entire territory of the Republic of Croatia except on individual islands. For international shipping please look at the shipping list during the checkout.
Ordered items are sent within 4 working days from the date of receipt of the order or payment (usually earlier, within 2 days). Exceptionally, due to the sale of an individual item, unforeseen circumstances, and possible delays in the delivery of our principals, it is possible that delivery takes slightly longer than the specified deadline, of which you will be notified by phone or e-mail. If the courier from Overseas Express or GLS does not find you at the specified address, you will be notified to contact him back and arrange delivery in another term.
For local shipping (in Croatia) the cost of delivery for ordered products in the value of less than HRK 199.00 is additionally charged in the amount of HRK 20. Free delivery is for all ordered products worth 199.00 kuna and more, regardless of the place of delivery within Croatia.
For international shipping, price depends on your location. You can find shipping price in your shopping cart (after you select at least one product and enter your shipping address).
For shipment to other countries please contact us. In the case of shipment to other countries, the customer is responsible for paying taxes and duties in accordance with the laws of the country in which it is located.
The ordered goods will be stacked in such a way that they cannot be damaged by the usual handling in transport. When taking over the ordered goods, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, and refuse to take over the delivered goods on which external damage is visible.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
Luminus Mod d.o.o. cannot guarantee that the products and services at hugyourlife.eu will suit your needs. In case you are not satisfied with the delivered product, you have the right to return it within 14 days and we will refund your money. Pursuant to the Ordinance on the content and form of notice on the consumer’s right to unilaterally terminate distance and off-premises contracts (NN 72/2014), the Buyer is authorized to terminate the contract unilaterally without stating the reasons.
Calculation of the deadline for unilateral termination of the contract
You can terminate the contract unilaterally within 14 days without giving a reason. In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the agreement unilaterally before the deadline by an unequivocal statement sent by mail, fax or e-mail, stating your name, address, telephone number, fax or e-mail address, and you can also use the attached example form for unilateral termination of the contract.
Standard information form for unilateral termination of the contract
The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or a third party designated by you.
Refund of money
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery which is not the cheapest standard delivery we have offered. The refund will be made in the same way as you made the payment. If you agree otherwise to a refund, you will not incur any costs in relation to the refund. We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.
Return of goods
It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, or to the person we are authorized to receive the goods (GLS or Overseas Express) before the expiration of the above deadline.
We bear the costs of returning the goods ourselves.
Consumer responsibility for impairment of goods
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. You can fill in and send a copy of the unilateral termination form on our website electronically. We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.
Exclusion of the right to unilateral termination of the contract
The consumer is not entitled to unilateral termination of the contract if:
- the service contract was fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled
- the subject of a contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract
- the subject of the contract is goods made to the consumer’s specification or which are clearly adapted to the consumer
- the subject of the contract is perishable goods or goods which are about to expire
- the subject of the contract sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery
- the subject of the contract is a goods which, by reason of their nature, are inseparably mixed with other things after delivery
- the subject of the contract delivery of alcoholic beverages whose price is agreed at the time of conclusion of the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader
- the consumer specifically requests a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the consumer has explicitly requested, the trader provides some other services, or delivers other goods than those necessary to perform emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- the subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery
- the subject of contracts for the supply of newspapers or magazines, with the exception of subscription contracts for such publications
- contract concluded at a public auction
- the subject of the contract provision of non-residential accommodation services, provision of goods transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period
- the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
ONLINE DISPUTE RESOLUTION
By special regulations of the European Union, from 15.02.2016. EU-wide disputes related to online shopping will be resolved through the ODR platform, which you can access here (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage). This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official EU languages.
OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
In the event of a dispute, we would like to inform you that you can use out-of-court dispute resolution mechanisms by initiating out-of-court dispute resolution by filing a complaint with the body responsible for alternative dispute resolution operating in the Republic of Croatia.
COMPLAINT OF GOODS
If the buyer is dissatisfied for any reason, he can send a written complaint to the Seller (Luminus Mod) via e-mail to: email@example.com or in writing to the address: Luminus Mod d.o.o., Novačka 281, 10 000 Zagreb, Croatia.
The buyer has the right to complain about the goods in the following cases:
- Delivery of not ordered goods
- Delivery of expired goods
- Delivery of goods that have a defect or damage that did not occur during transport
The Seller will acknowledge receipt of the complaint in writing without delay, and the response in accordance with the Consumer Protection Act will be sent to the Buyer within 15 (fifteen) days from the date of receipt of the complaint. The seller (Luminus Mod d.o.o.) will accept in full the return of damaged, defective or incorrectly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer did not affect the correctness, damage or any defect of the goods. In the event of a justified complaint, the Buyer has the right to terminate the contract with a refund of the entire amount paid or a replacement for a correct, undamaged and valid product. In case of impossibility to deliver other goods, the Seller will reimburse the buyer for the costs of returning the goods and the value of the goods that he is no longer able to deliver. The buyer has no right to return products that are open and used. All goods we sell are properly stored in the original packaging. The shelf life indicated on the packaging is valid only if stored correctly, as indicated on the declaration.
By visiting and using the website hugyourlife.eu, you accept electronic communication. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing form. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user about the order or any other details related to the order, delivery, payment, refund and complaints. By selecting the Newsletter Subscription option, you give us your consent to include you electronically in our marketing and other activities.
In order for this website to work properly and for us to be able to make further improvements to the site, in order to improve your browsing and shopping experience, this site stores a small amount of information on your computer called a Cookie. By using the website, you agree to the use of “cookies”. Cookies can also be blocked in your internet browser. If you block cookies, you will still be able to browse the site, but some of its features will not be available to you.
Cookies and related tracking technologies
Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a website. When you visit the page again, cookies are returned to the corresponding website: this is useful because it allows such a website to recognize your device. For more information on cookies, visit www.allaboutcookies.org.
Luminus Mod uses the following categories of cookies on the site:
Category 1: Strictly necessary cookies
These cookies are necessary to allow you to navigate the site and use its features. Without these cookies, you cannot be provided with the services you have requested (such as remembering your login details).
Category 2: Analytical cookies
These cookies collect information about how people use the site. For example, Luminus Mod uses these cookies to help us understand how users come to the site, view or use the site, and to highlight details we can improve such as navigation, user experience, and marketing campaigns. These cookies collect all information collectively and therefore such information is anonymous. They are used only to improve the way the site works.
Category 3: Functional cookies
These cookies remember your selections (such as language selections). Such information can then be used to provide you with an experience that is more appropriate to your choices and a visit to the site that is more tailored to your needs and habits. The information collected by these cookies may be in anonymous form and these cookies may not track your browsing activity on other websites.
Category 4: Cookies for targeted advertising
These cookies record your visit to the site, the individual pages you visit and the links you follow. This collection of browsing habits is used to provide more relevant ads to users. If you want to delete any cookies that are already on your computer, in the Internet browser, in the section related to help and support, look for instructions on finding the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.allaboutcookies.org. Please note that by deleting cookies (or disabling future cookies) you may not be able to access certain parts or features of the site.
Use of web followers
Certain HTML documents on our Site and any emails we send may contain electronic images known as web beacons (sometimes referred to as “clear gifs”) that allow us to track how many users have visited such sites or read our emails. Web beacons collect only limited information that includes the number of cookies, the time and date the page was viewed, and a description of the page where the web beacon is located. Such trackers do not carry any personal information and are only used to monitor the effectiveness of a particular campaign.
How can I delete or block cookies?
You can withdraw your consent for cookies on our website whenever you wish. You can delete or block cookies through your internet browser or using specialized software for this. Please note that disabling all cookies can cause problems in the functioning of most websites, including ours. Instructions for setting cookies in your browser can be found at the following addresses:
General terms and conditions for reviewers
By these General Terms and Conditions for Reviewers, you accept the use of this website in accordance with the following rules. All content you submit, including your name, biographical information and all other names, characters, graphics, logos, trademarks, text, images, photographs and all other information and materials, is hereinafter referred to as “Your Content”.
Luminus Mod reserves the right to publish your name along with your review on our website and the websites of our partners if you do not choose to send an anonymous review. If for any reason you want to remove your name after sending the review, contact us at info et luminusmod.hr.
You grant Luminus Mod a non-exclusive, perpetual, irrevocable, transferable, royalty-free license (including full sub-license rights) to use your content in any medium without limitation and warrant that any material you post that you have acquired all necessary rights and permissions relevant owner and that you have all relevant rights to your content.
You agree that you are a true consumer or customer, with genuine experience of the product or service you are reviewing and have no professional or personal relationship with Luminus Mod.
The publication of your content is at our sole discretion and we have the right to make additions or deletions of any such material before publication, after publication or refuse to publish.
You agree that your content or its use in accordance with these Terms will not:
- violate the copyrights, privacy or other intellectual property rights or other rights of any other person or entity
- contain any personal information relating to persons under the age of 18, unless you are their parent or legal guardian or you have obtained the signature and authorization of the parent or legal guardian of any such person allowing you to submit a review on his or her behalf
- leave no links to other websites, sites, email addresses or personal information (including names and phone numbers)
- contain any malicious code, such as viruses, worms, Trojan horses, or other potentially harmful programs or materials
- violate any applicable law, statute, ordinance, rule or regulation
If your content contains any material that is not owned or licensed to you and / or subject to third party rights, you are responsible for obtaining, prior to sending your content, all editions, consents and / or licenses required to use your content in accordance with with these Terms and at no additional charge.
Whenever you submit your review to our website, your content must comply with our review guidelines. If your review does not comply with our review guidelines, we reserve the right not to publish your content without notice.
A review of guidelines
Your content must:
- be accurate where you state the facts
- reviews must be written from a privileged position, i.e. you must have an interaction with the company or product being reviewed. We do not allow reviews to be posted on behalf of a privileged person.
- be truly sustainable where you express opinions
- in accordance with applicable law
Your content may not:
- contain any material that defames any other person
- contain any material that is obscene or offensive
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
- violate the copyright, database rights or trademark of any other person
- contain false or false statements or misrepresentation of your identity or affiliation with any person
- falsely imagine that you are a consumer
- contain any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, pyramid schemes or other forms of data collection or advertising
- be such that it is likely to harass any other person
- be such that it is likely to interfere with our service in any way
- be such as to give the impression that they originate from us
- advocate, promote or aid in any illegal activity such as copyright infringement or computer misuse
Use of your content
While we have no obligation to moderate your content on this website, we reserve the right to monitor all information transmitted or received through our website. We reserve the right to reject, block, suspend or remove your content at any time in our sole discretion. We do not guarantee in any way that your content or any part of it will be displayed on the website.
STATEMENT OF RESPONSIBILITY
The information on this website are provided with the best of intention for informational purposes and they are entirety for your consideration and insight. Information do not represent medical opinion or medical advice and should not be used to diagnose or treat your problems. The publications and content found on the website hugyourlife.eu cannot be considered as a sufficient basis for making medical, personal, financial or business decisions. Before using dietary supplements, look for medical advice on the use of a particular product. Dietary supplements cannot replace medical procedure or treatment. In the event of misunderstanding or misuse of the information provided here, hugyourlife.eu website is not liable for any direct or indirect damage, including any damage to health. If you have a problem, talk to your doctor or pharmacist.
Luminus Mod d.o.o. cannot guarantee that the services at hugyourlife.eu will suit your needs. Luminus Mod d.o.o. nor can it guarantee that the service will be error-free. If an error occurs, please report it via the listed contacts so that we can fix it as soon as possible.
Luminus Mod d.o.o. reserves the right to change these terms and conditions without prior notice and excludes its responsibility for the possible consequences of such changes. All changes will apply to the use of hugyourlife.eu. If you do not agree with the stated rules of use and do not want to accept them, please contact us with your comments and in the meantime do not use the services of this site.
The services provided by the website hugyourlife.eu do not include costs incurred by you using computer equipment and services to access our site. Luminus Mod is not responsible for phone costs or any other costs that may occur.
By accepting these General Terms and Conditions of Sale, the Buyer agrees to the directive and accepts that General Terms and Conditions of Sale are an integral part of the contract. Every time Users use the webshop service they must check whether they are accepted or not.
The use of webshop services will determine the applicable Law on Electronic Commerce and other laws relating to the provision and use of webshop services. All disputes that may arise on the basis of these general conditions will be resolved before the competent court in Zagreb.
For all information, praise, remarks, advertisements as well as any other information Buyers can contact the Seller at:
Luminus Mod d.o.o., Novačka 281, 10000 Zagreb
Tel: +385 1 2984 432