If you are not completely satisfied with any of the products that you have purchased from Luminus Mod you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Luminus Mod will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Luminus Mod will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.
Luminus Mod welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in writing to: Luminus Mod d.o.o., Novacka 281, 10000 Zagreb, Croatia.
Online Dispute Resolution
Special regulations of the European Union, of 02.15.2016. throughout the EU disputes related to online purchasing will be solved through the ODR platform which can be accessed here.
This means that if you encounter a problem during online purchases within the EU (a defective product, inability of replacement products, etc.), a complaint can in a faster and easier way to file at the above link.
Platform can be used by consumers and traders, a complaint can be filed in any of the 23 official EU languages.
Right to unilaterally terminate the contract
Luminus Mod can not guarantee that products and services on www.hugyourlife.eu suit your needs. In case you are not satisfied with the delivered product, you have the right to return within 14 days and we are returning your money!